Last updated: 15th March 2026

At The Healing Herb Garden, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain personal information including:

• Name
• Email address
• Billing and delivery address
• Phone number (to complete your delivery)
• Payment information (processed securely by our payment providers)
• Order details and purchase history

We may also collect non-personal information such as:

• IP address
• Browser type
• Device information
• Website usage data (via analytics tools)

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Communicate with you about your purchase
• Respond to customer service enquiries
• Improve our website and services
• Send updates or marketing emails (only if you have opted in)
• Prevent fraud and maintain website security

3. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.

Cookies may be used for:

• Website functionality
• Remembering your preferences
• Analytics and website performance
• Marketing and advertising

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly without them.

4. Third-Party Services

We may use trusted third-party services to operate our website and business, including:

• Payment processors
• Website hosting providers
• Analytics tools (such as Google Analytics)
• Email marketing platforms
• Shipping and delivery providers

These providers only receive the information necessary to perform their services and are required to protect your data.

5. Payment Security

We do not store or process your payment card details directly. All payments are securely handled by trusted third-party payment processors who comply with industry security standards.

6. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

7. Your Data Protection Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing of your data
• Request transfer of your data to another service

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain personal information only as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. Any updates will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: support@thehealingherbgarden.co.uk
Website: www.thehealingherbgarden.co.uk/