Refund & Returns Policy

The Healing Herb Garden: Our Customer Satisfaction Guarantee 

At The Healing Herb Garden, everything we do is rooted in care—care for our plants, our customers, and the healing power of nature. From seed to doorstep, each order is nurtured, packed, and sent with attention and love, so you can enjoy growing with confidence. As a small, family-run business, your happiness means the world to us.

We accept returns for both defective and non-defective products.

Defective or Damaged Items

If your order arrives damaged, faulty, or in poor condition, please contact us within 7 days of delivery with photographs and your order number.

We will offer, where appropriate:

• A replacement

• A refund

• An exchange

Return postage may be covered for defective items.

Non-Defective Returns (Change of Mind)

You may return unused, unopened, and non-living products within 14 days of receipt.

Conditions:

• Items must be in original condition and packaging

• Live plants and perishable items are excluded unless faulty

• Return postage is the customer’s responsibility

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Exchanges

We accept exchanges for eligible orders.

You may request an exchange if:

• You received the wrong item

• An item arrived damaged

• A plant failed shortly after delivery despite correct care

Exchanges are subject to availability and growing season.
If an exchange is not possible, a refund or store credit will be offered.

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How to Request a Return or Exchange

To start a return or exchange, please contact us with:

• Your order number

• A description of the issue

• Photos 

We aim to respond within 1–2 working days.

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Refunds

Approved refunds will be processed to the original payment method within 5–10 working days after approval.

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Contact

Email: support@thehealingherbgarden.co.uk
Website Contact form: https://www.thehealingherbgarden.co.uk